Returns, Refunds & Cancellation Policy

The Flower Farmer Magazine
Last updated: 16 October 2026

At The Flower Farmer Magazine, we want every reader to be happy with their purchase. We offer both printed and digital editions of our magazine, including subscription options.

This policy explains your rights regarding returns, refunds and subscription cancellations.

1. Printed Magazine Returns

If you purchase a printed magazine as part of a subscription, you generally have the right to cancel within 14 days of receiving your first issue, without giving a reason.

To exercise this right, please contact us within the 14-day cancellation period.

If you cancel, you must return any printed magazines received within 14 days of notifying us of your cancellation.

Unless the magazine is faulty, damaged or incorrect, you will be responsible for the return postage costs.

Single-issue purchases of newspapers, periodicals and magazines are generally exempt from the statutory 14-day change-of-mind cancellation right. However, we will consider return requests on a case-by-case basis.

Your statutory rights regarding faulty, damaged or incorrectly supplied products remain unaffected.

2. Damaged or Incorrect Magazines

If your printed magazine arrives damaged, defective or is not the issue you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue and, where possible, a photograph.

We will arrange an appropriate replacement or refund in accordance with your statutory rights, including reasonable return postage costs where applicable.

3. Digital Magazine Purchases

Our digital editions are available to read electronically.

For digital content purchased online, you normally have a 14-day cancellation period from the date of purchase.

However, if you expressly agree to immediate access and acknowledge that your cancellation right will be lost once the digital content is supplied, that right ends when supply begins.

Once digital content has been supplied with the required consent and acknowledgement, we do not normally offer change-of-mind refunds.

If your digital magazine is faulty, unavailable or not as described, please contact us so we can resolve the issue or provide an appropriate remedy.

4. Magazine Subscriptions

The Flower Farmer Magazine offers subscription options for printed and digital editions.

If you wish to cancel a subscription, please contact us or use the subscription management feature in your customer account, where available.

For automatically renewing subscriptions:

You can cancel future renewals at any time.
Cancellation normally prevents further subscription charges and takes effect at the end of the current paid period.
Printed issues and digital access included in your paid subscription will normally continue until that period ends.
Refund requests for an existing paid period will be assessed in accordance with your statutory rights and the terms agreed at purchase.

For fixed-term subscriptions that do not renew automatically, your subscription will expire at the end of the purchased term.

Your statutory cancellation rights, including the applicable cooling-off period for print subscriptions, remain unaffected.

5. Missing or Undelivered Printed Magazines

If your printed magazine has not arrived within the expected delivery period, please contact us.

We will investigate the delivery and, where appropriate, arrange a replacement or refund.

Please ensure your delivery address is accurate when placing your order. If you discover an error, contact us as soon as possible.

6. How to Request a Return or Refund

To request a return, refund or subscription cancellation, please contact us through our website's contact form.

Please include:

Your full name
Your order number
The email address associated with your purchase
A brief explanation of your request

For authorised returns, magazines should be sent to:

The Flower Farmer Magazine
105 St Andrews Road
Worthing
BN13 1HR
United Kingdom

Please contact us before returning an item so we can provide the appropriate instructions.

7. Refund Processing

Approved refunds will be issued to your original payment method unless otherwise agreed.

Where you exercise a statutory right to cancel a printed magazine subscription, we will refund the payments due, including the applicable standard delivery charge, in accordance with UK law.

Where printed goods must be returned, we may withhold the refund until we receive them or you provide evidence of their return, whichever happens first.

Statutory cancellation refunds will be processed within the legally required period, generally within 14 days of receiving the returned goods or evidence that they have been sent.

Other approved refunds will be processed as promptly as possible.

8. Your Statutory Rights

Nothing in this policy affects your statutory consumer rights under applicable UK legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.